McGill University has moved the fall semester online and so MSERT has made the decision to not respond in person this upcoming semester as the safety of our responders, our patients, and the community is our top priority. 


We ask that individuals who are exhibiting flu-like symptoms call 1-877-644-4545 instead. If you need immediate medical attention, please call 911/EMS.



Student Services remain in operation by phone and online. The Wellness Hub is moving to online operations and information will be updated once it is known.

International students have virtual access to doctors via the Maple app which is covered by international student’s Blue Cross insurance. Fees can be reimbursed by your healthcare plan within 72 hours. Students with other health insurance may also use this service; however, it is not currently covered by other insurers. 


Keep.meSAFE is a mental health counselling service offered to students in partnership with SSMU and PGSS. It provides 24/7 access to licensed counsellors through telephone and mobile chat in more than 60 languages. To access this service, download the MySSP app in the Apple App Store or Google Play.

For more information about COVID-19 and what it means as an individual, Students can access Chloe by Dialogue. This is a free, automated online medical assistance tool created to provide the latest public health-care information to help prevent COVID-19 infection.

Quebec Health Recommendations

  • Wash your hands often with soap under warm running water for at least 20 seconds.
  • Practice proper cough and sneeze etiquette:
    • Cover your mouth and nose with your arm to reduce the spread of germs.
    • If you use a tissue, dispose of it as soon as possible and wash your hands afterwards.
  • If you are sick, avoid contact with more vulnerable people, including older adults and people who have a chronic disease.
  • Avoid direct contact when you greet someone, such as shaking hands, and use alternative ways to greet people.
  • Use an alcohol-based hand rub if soap and water are not available.

Want to Take a Break From the News?

As the COVID-19 outbreak continues here in Canada and social distancing practices are becoming encourgaed, we thought we would share some activities you could do at home to take a break from the news and take some time for yourself.

  • Visit a museum online:
  • Learn some American Sign Language
  • Pick up that book you’ve been meaning to read
  • Watch this year’s box office hits
  • Do some at-home Zumba
In any case, please take care of yourselves (physical and mental) and stay safe!
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